Behavioural research and personas helped CBSA uncover and address causes of inadvertent traveller non-compliance at the border.

DFFRNT equipped CRA with a scalable innovation training program, empowering employees to turn ideas into actionable concepts.

A structured innovation process led to the development of a proof-of-concept app aimed at reducing traveller errors at Canadian borders.

Ethnographic research identified real-world use cases for voice technology to reduce cognitive load and enhance nursing workflows.

Behavioural research uncovered friction points in Qlik Sense's trial experience, leading to targeted solutions that support increased user adoption.

Helping ex-consultants design a knowledge management tool that makes capturing and applying internal expertise effortless for teams on active projects.

Redesigned CFIA’s digital tools to simplify import processes, reducing contact centre load and improving compliance.

A UX overhaul using top task analysis significantly improved Cisco's customer support, reducing support tickets and boosting task completion.

DFFRNT designed a decision support tool to guide federal fleet managers through the complex process of electric vehicle procurement.

DFFRNT guided Quickplay through a UX-led business transformation from managed services to a scalable product platform for streaming clients.

DFFRNT guided ISED’s internal UX team in building a structured, team-owned design review process tailored to their diverse expertise.

DFFRNT redesigned how job seekers access labour market data online, cutting user effort by over 70% and laying the groundwork for Canada’s Job Bank.

DFFRNT applied behavioural science and user research to shape the design and strategy of AI-powered mental wellness platform PeerX.AI.

Behavioural research and survey analysis led to robust member personas that now guide digital banking design at Servus Credit Union.

DFFRNT created research-backed personas and scenarios to help CRA tailor communications, services, and compliance programs to real user behaviours.

DFFRNT guided the early-stage development of WorkEverywhere, delivering research-driven strategy, UX design, and a proprietary space-matching algorithm.